I was truly disappointed with my stay at this hotel. The overall condition of the property is extremely outdated and does not justify the high price being charged. One of the main reasons I booked this hotel was for the swimming pool, only to find it completely out of service — with no alternatives like an indoor pool, sauna, or even a basic wellness facility.

To make matters worse, there was ongoing construction work throughout my stay, which was loud and extremely disruptive during the day. It made relaxing in the hotel nearly impossible.

What made the whole experience even worse is that my booking was for 6 nights and was non-refundable — otherwise, I would have left after the first night. Unfortunately, this stay was a major letdown and definitely not worth the value

it wasnt a pleasant stay. they didnt give a guest satisfaction kind of service. if we didnt demand to be transferred to a different room, they would just have let us stay in a room with a non working aircon. we had to call 3 times. first, they sent a mechanical staff to check what was wrong. then he came back with a ladder to check the ceiling. it took him more than 30 mins but no difference in the temp happened.
on our last call, we asked for a manager because the staff seems not to know how to make thing right with the guests.

Manager Erica, if i remember her name correct came in around 9pm to assist us to transfer to a differrent room. it would have been a ni e gesture until she made an unnecessary comment giving off a vibe that it was not an option for them. 🙄🙄🙄

also, the hair dryer didnt work in the washroom, but it worked in the bedroom. the outlet might be the issue. a garbage bin by the washroom sink would have been convenient too.

breakfast options was so-so. there were a lot of staff in the breakfast buffet but only few were attentive.


overall experience was not what was expected.