Despite the pretty lobby and great location, I truly hated my stay due to the combination of an old building with terrible infrastructure, gaslighting staff, and completely apathetic management. I booked a large deluxe room that had very old air con blowing hot, dusty air. I told the front desk the first night. They said they were unable to move me but that the air con was great. It just had to be turned off for 20 minutes periodically. This was false and I couldn’t sleep at all the first night from sneezing from the hot dusty air. I was moved the next day, initially to room a half the size that I booked to which staff lied saying it was the same room class. Finally they put me in an ugly room with two beds claiming it was an upgrade when I booked a single bed. There was no place to put my luggage. The manager refused to speak to me and said to email instead. I did so and never got a response during my entire stay. Extreme disrespect, gaslighting, and apathy. Avoid.

Overall, we had a lovely stay at The Baileys. It started out w/ a bit of dispute about the room we were in as we were expecting air conditioning and the A/C in that room simply was not working. When we entered the room, there was a fan in place which wasnt doing anything but blowing hot air around. It was 30º C in London so not ideal to be stuck in a hot room. The real thing I took issue with was being told that it WAS in fact working and just too hot outside for it to get cold inside. We booked a room with air conditioning because of health issues so werent happy to have to spend a night being excessively hot.

That all said, manager Rajesh rectified the situation the next day and upgraded our room to one where the air con was working very well. Rajesh was very friendly and patient with us. We truly appreciated him and all of his help. We went out for the day when our room was being changed, so the hotel staff kindly moved our belongings into the new room. From that point, we had a lovely stay at The Baileys & we would definitely return as long as we have a room w/ working air con. The bed was comfy. The luxury double room was spacious. The bathroom was modern w/ some lovely toiletries included. There was a large TV not that we spent much time watching it. There were also coffee/tea making facilities in the room. It was clean/tidy.

So, if youre thinking of staying here, its very central/convenient. Just make sure you get a room w/ working A/C if that matters to you.