I honestly didn’t like the bait and switch with the resort fees. I think they need to have a more direct payment system. Also, the hotel deposit was ridiculous!!! It was like $75 per night. I stayed for 6 nights. $450 hold on my account kinda sucks. It wasn’t very centralized. The restaurant hours weren’t great. The food options were very limited and food quality wasn’t great. Plus everything was crazy expensive. 2 drinks cost me $60. Room AC was either too cold or not on at all. The toilet kept backing up. Shower scalded me a little. I probably won’t be back.

Our experience at this hotel was extremely disappointing.

When we arrived on the first day, the front desk employee told us they didn’t have any rooms available and said we should contact Hotels.com to request a refund because there was nothing they could do. They made no effort to help us or find a solution. They simply kept saying it wasn’t their fault and even refused to let us speak with the manager.

After nearly three hours of arguing with the front desk staff, we were finally given our rooms at around 12:00 a.m.

To make matters worse, the rooms were in poor condition, the air conditioners didn’t work, and although we had specifically requested two connecting or adjacent rooms, we were assigned two rooms that were extremely far apart.

This was by far one of the worst hotel experiences I’ve ever had, and it will definitely be my last stay at this hotel.

Don’t expect to be greeted at the welcome desk . I would honestly have to say that this the worst hotel I’ve stayed at on the strip. Everyone that works the welcome desk should be replaced . No smiles and just leaves a bad taste in your mouth. Victor helped me at the front desk for 30 minutes. The longest check in I’ve went through and they weren’t busy at all. I got overcharged for the most basic room. Then to find out after talking with guest they gad the same room as me paid $49. Victor told me I could upgrade my room for 88% off but still would have to pay more. Food is horrible . It remind me of cafeteria food. The same soggy fries at PT wings you can get at the swimming social bar. No point in going to a different restaurant and being served the same food. A few restaurants don’t open until later. I only chose this hotel because it was near the convention center. The hotel is also next door to a sketchy area with half houses. They have security riding around the hotel on bikes at all times to keep the traffic from that neighborhood away. Didn’t feel safe at all. Also the bathroom toilet water has a strong odor