Pool closed early at 5 in the Summer. Parking structure needs to be revamped. The additional cost for a late checkout was a suprise. It was ok for 1 night.
There is no elevator to help with luggage especially with young children. I would not stay here again.

I honestly didn’t like the bait and switch with the resort fees. I think they need to have a more direct payment system. Also, the hotel deposit was ridiculous!!! It was like $75 per night. I stayed for 6 nights. $450 hold on my account kinda sucks. It wasn’t very centralized. The restaurant hours weren’t great. The food options were very limited and food quality wasn’t great. Plus everything was crazy expensive. 2 drinks cost me $60. Room AC was either too cold or not on at all. The toilet kept backing up. Shower scalded me a little. I probably won’t be back.

Staff never texted me that my room was ready

Our experience at this hotel was extremely disappointing.

When we arrived on the first day, the front desk employee told us they didn’t have any rooms available and said we should contact Hotels.com to request a refund because there was nothing they could do. They made no effort to help us or find a solution. They simply kept saying it wasn’t their fault and even refused to let us speak with the manager.

After nearly three hours of arguing with the front desk staff, we were finally given our rooms at around 12:00 a.m.

To make matters worse, the rooms were in poor condition, the air conditioners didn’t work, and although we had specifically requested two connecting or adjacent rooms, we were assigned two rooms that were extremely far apart.

This was by far one of the worst hotel experiences I’ve ever had, and it will definitely be my last stay at this hotel.

Towels and wash cloths could be a little brighter they all looked dirty.

Everything was great and a comfortable stay for the 5 days we were in town for TOC!

Thank you

It was overall a great stay.

My room was dirty and the cleaning staff when they did clean did a poor job and only made one bed.