One of the best hotels ive ever stayed at. Not only was the property, beautiful and everything worked well, was well maintained, but every single staff member seemed genuinely happy to be there and happy to help. Everyone goes above and beyond to offer an amazing experience. And it is felt because even the guests are pleasant and friendly. Not to mention the food!! Great quality and delicious. The chef was kind enough to bring me an extra piece of steak, he felt that the what was brought out was not enough. I didnt have to ask for anything! We also had a staff member, chase me and my son through the parking lot so that he could give him not 1 popsicle, but 3! Which he shared with other kids at the kids pool. Which is another bonus. They have 2 pools! Adults only, and kid friendly. Theyre both beautiful and clean. Ive been here twice now, and both times Ive had an amazing experience. I cant wait to keep coming back.

Been here many times and this trip I had to check out a day early because of the terrible experience. On site construction 100 feet from my room entrance, loud noise constantly from unruly smoking guests all around me, the front desk’s inability to find me a different room then promised to ensure that I was happy and that the guests around me have checked out. But still woke up Monday morning to Jack hammers and drilling that lasted all day, the room itself had no hot water in the shower so we took ice showers on Monday and also had a major fly and mosquito issue in our room. The door had open gaps and wasn’t properly sealed. I’ll add those photos! Also our phone in our room would never connect to house keeping, restaurant or the front desk. So I had to walk from the back of the property in 99 degree heat when I needed assistance. the front desk’s inability to offer me any kind of useful solutions led me to have no choice but check out a day early. I booked this trip for my husband’s birthday and was looking forward to having an amazing time to relax together. That didn’t happen and are very skeptical of ever returning.

Stayed in room 501 just so we wouldn’t be by the main pool and the loud music. I’m not sure why this place is rated so high by families. I brought my grandson and his mom with me. The “family pool” was not so inviting with super cloudy water and the pool chairs looked like they were from 1952 abandoned at the hotel. Couldn’t sit on them and relax. There were no towels either or anyone to ask for towels. The room was clean enough but the AC unit was super loud and the foot traffic outside the room equally loud. Obviously it’s a party atmosphere and definitely not for families.

This hotel is sooo loud. If you’re looking for rest and relaxation maybe pick somewhere else. The doors slam shut extremely loud, so we were woken up all night with people coming into their rooms. Also one night there was a private event at the family pool right outside our room blasting music til 11pm that they hadn’t previously told us about. The pool was nice but next time I’d probably stay elsewhere and just get a day pool pass here. Also beware of the prices at the pool $25 for a cocktail and almost $30 for any food item