Have had better stays here in the past. This was a trip for my birthday and there were some disappointments. I am only a Silver member but we don’t really see any perks at this property with that status. Front desk manager when we checked in was very nice( forgot his name but he deserves mention). For the most part the staff is very nice here. Randy at the pool bar is great! He provides great customer service, he remembers my drink order(my husband loves his drinks as well and he’s hard to please ) and is definitely a highlight when we stay, especially since we use the pool so much.
- no shower gel at start of trip.
- requested an additional towel( we were party of 4 with 2 kids and 2 adults and only provided three towels) and extra cups and were told they were on the way the first night and they never came. My husband and I shared a coffee cup the next morning and had to request again. Then was asked twice how many towels and cups- I stated one towel and three cups ( both times) and was brought 3 towels and two cups.
- valet is only option and 55$ a day with no room for negotiation. We don’t utilize in and out services. They have day rate for only 30$ a day but don’t apply to guests
- you have to use their bellhop service. They are nice but then require tip
- our shower curtain had some brown “stuff” on it. tub is chipping and peeling and the closet tiles have rust or something on them
-trash can small

We chose this hotel largely because of the waterslide, so it was disappointing that it closes just one hour after check-in. Since we arrived around 4 PM, we werent able to use it on our first day. The following day we were away at a beach volleyball tournament from 9 AM to 4PM, so we missed the operating hours again. If the waterslide is a major draw for guests, extending the hours a bit would make it much more accessible.

We also found the complimentary beach equipment to be below expectations. The beach umbrella lacked the screw tip needed to secure it properly in the sand, the boogie boards were broken, and the beach chairs were rusty and difficult to open.

The complimentary drink ticket was a nice touch, but it came with time restrictions that werent explained at check-in or noted on the ticket. When we asked about it at the rooftop bar, the bartenders response felt more dismissive than helpful.

Parking was another downside. At $55 per day, valet-only parking felt expensive (there isnt a self-parking option). Having to rely on valet every time we needed the car made us think twice about coming and going, which wasnt ideal since we ended up driving to several nearby destinations during our stay.

Overall, the beachfront location is excellent and definitely the hotels biggest strength. However, because we found ourselves driving to multiple places anyway, it was difficult to justify the significantly higher price compared with other nearby hotels.