Upgraded to an Executive Room but nothing in the Executive Lounge @ 1:00 - no soft drinks, water, coffee or snacks, told it didnt start until 3 pm (on check-in) Whole idea was to have somewhere to relax after a 1.5 hour drive. Note alcohol was not available until 5pm. - licensing??

Has requested a walk-in shower as my wife has mobility issues - completley ignored. Still dont know why.

Maintenance on lifts all weekend, almost impossible to get down from upper floors on Monday morning. Had to use the stairs in the end.

All in all, not a brilliant experience.

The hotel has a fab location right in the centre close to restaurants, bars and the Principality Stadium. The bed was comfortable and the room was quiet without noise from the nearby bars although we did stay on a Sunday night so most places closed relatively early. The public areas of the hotel were nicely kept but the room itself was a bit tired looking particularly in the bathroom. The room had an accessible bathroom although the shower was over the bath so you would need to be able to step into the bath which Im not sure makes sense for someone who would need the accessible features. The sink was tiny, like one you would find in a small cloakroom and some tiles had been replaced in a couple of places but didnt match the colour/pattern of the rest of the bathroom. The shower was underpowered and kept flicking from hot to cold water and the air conditioning, although set to 18 degrees did not cool the room. The main issue for me was the cost, we paid £250 for a room without breakfast and it was definitely not worth it. I expected better from the Marriott name but Id probably rather have stayed in the Premier Inn round the corner.