I have stayed at the Holiday Inn previously and enjoyed my stay.
This time for the most part was the same, that is until I got scolded like a naughty kid by a very important courtesy bus driver because I parked in "the wrong spot". I proceeded to let him know that the (very friendly) reception person told me exactly where to park as I had just come back from collecting the hire car, and I was in precisiely where she told me. He was having none of this, and told me that he would show me the right place to park. I re-iterated that I was only there for a short time and I was parking where I was told. I asked what his name was, and he ignored me and continued to scold me, then turned his back and walked away. Awesome customer service.
I went inside and spoke to Aaron Yao, (Front Office Manager) and advised him I wanted to make a formal complaint about the "discussion" I had just had. He seemed to listen to me and tell me that it was likely a "communication issue" between their internal departments. I reiterated that I wanted it to be a formal complaint as noone should be spoken to like I was. Mr Yao didnt take any notes during my formal complaint, but when I was finished, he started to tell me to put it in an email, to which I replied that I had just given him all the detail. Mr Yao gave me his card and "promised" me he would send me a detailed follow up " in the next day". That was Tuesday, 28th April. Today is Monday 4th May and Mr Yao is yet todeliver on his promise.