This must be the worst hotel I have ever stayed before. The service is very bad throughout everywhere in this large hotel! Upon arriving at hotel doorstep, male staff (doorman, porter) could not be bothered to help with our luggage nor welcome greeting nor simple guidance to the concierge. On morning of check out, called reception to ask for porter help with luggage from room, were told no staff available. At check-out counter only one staff struggling to attend to guests. She looked so tired and could not be bothered to answer questions from hotel guests. Standard of food and service at restaurants poor and real disappointment after a great day of sightseeing outside. Especially the Chinese restaurant which serves the tasteless and pathetic looking duck soup (to be exact, scraps-of-duck bone soup) at Rmb500 plus is a real rip off. I really regret booking 3 nights stay in this hotel. The experience is so bad I probably will never book another InterContinental Hotel again.

It was a disappointed stay comparing to other Intercontinental Hotel I stay before. The condition of the room is very run down. Next, upon my checking, I show the receptionist and the supervisor my confirmation with Hotel.com, the room is totally paid. They have taken 4 days not able to verify. And ask me to verify with the agent instead. This is totally not accepted. Told the Duty Manager 19 Oct. that I refuse to pay, they have to verify. I left the hotel, however they call me up, and confirm the room is paid.

Large room has a separate lounge area a few steps down from sleeping area and balcony. Large window with forest view. Lovely Tibetan decor low key luxury. bath has shower only. The hotel has spa pool w paid entrance. Buffet has many choices. The main area is noisy with many stores shopping stands,even though its location is kind of isolated but it is self contained with. Small grocery and clothing store. The only thing I dont like is the high brocasting song in almost all the common areas. Too noisy for my taste. Room is my best resting place, down comforter very comfortable. It was a bit hard to locate the Checkin counter, not obvious. Staff are all very Friendly and helpful. Thoroughly enjoyed the stay. Our flight was delayed 6 hours. One tip is dont prepay at orbitz. If the payment is due at hotel then the hotel can delete the stay. If it is prepaid at orbitz then it is up to orbitz. But the booking was not cancel able till 48 hr before arrival. So we could lose the night if we could arrive. The flight to jiuzhaigou airport is frequently delay or pull back due to weather condition. Mid day flight is usually more reliable.