Cannot recommend this property enough — ideal location if you’re in Sydney and wanting to explore downtown on foot. Staff were exceptionally friendly / helpful, and amenities were all top notch.

Bar 10/10, staff 10/10, breakfast 10/10

The Shangri‑La Sydney views were incredible, the rooms felt luxurious. The staff where lovely and would go over the top to accommodate anything which made the whole experience feel special. The kids were completely in their element, so much so that when it was time to pack up, they practically staged a protest because they didn’t want to leave. It was one of those trips where everyone, adults included, felt genuinely sad to say goodbye.

perfect position stuff helpful early check-in would be better. 3 o’clock is a bit late.

clean room,top staff,vert good breackfast

You guys need to fix the lifts.

We stayed in a harbour view room which was excellent a spacious room with a great view.

Terrible service.

We will not be back here.

Amazing place. Great staff. Close to where you want to be.

Beautiful hotel and room but the Horizon club food was very very average- not worth it. Also the room shower and water pressure was pathetic- surely a robust shower is worth it when you are paying this much for” luxury”.