The hotel was excellent. Amazing room with good air con ( important in the scorching temperatures of Mexico). Location could not be faulted with the absolute stunning Playa Norte on one side and the lively Hidalgo street on the other. Everything you need on your doorstep. A very minor complaint is that the pictures on the web site are not accurate. The pool and beach area are smaller and more cramped in than they appear.
But we had amazing 4 days at the hotel and helpful and polite staff made it even better.

I have no doubt that this is the best hotel to book on Isla if you want to be on Playa Norte. Rooms were spacious and the staff were super friendly and helpful. They addressed all of our concerns. When a state worker yelled at my son for accidentally grabbing a beach chair from the pile and placing on the beach too early (apparently they’re not allowed to set up chairs and umbrellas before 9am), the front desk wanted to submit a complaint to the city on our behalf. They truly made our comfort and convenience our top priority. As far as the beach goes, you can’t get any better than right smack in the middle of Playa Norte. It was also within walking distance of plenty great restaurants, not to mention the food carts are right outside too. We had churros and fried plantains almost every night for dessert. Food service was great and there’s something to be said about the quality of food when it is not all inclusive, it’s just better!

My family and I had a great time and the staff at Ixchel had a lot to do with that.

The hotel is among the best places my family and I have ever stayed. I travel for a living and spend 80% of my life in hotels from 4*-5*+.
The staff were exceptionally well prepared, equipped, and willing to help in every single matter. They provided the kindest service as well, not a corporate enforced kind of service but a genuine desire to make their guests feel at home, welcome, comfortable, and happy. The beach front is second to none, the restaurant was extremely clean and delicious. The drinks well made. The beach service from the staff quick, attentive, easy, and very helpful always.
The hotel room itself was well stocked, everything was super clean, elegant, and comfortable.


It’s such a great hotel my wife and I discussed at length when we will return and are seriously considering coming for many weeks at a time.


As a well versed international traveler this hotel has been nothing short of a “miracle” to use my sons’ words.

We walked around also on the island to look at other facilities and from what we saw this was the best, it well equipped for children, but not in a Disney sort of immature way.


Highest recommendation possible.