DO NOT BOOK THIS HOTEL UNLESS YOU CAN ACCURATELY PREDICT WEATHER.

Had booked 2 nights in early September, travelling from Dubrovnik to Brac via ferry.
An extreme weather alert for thunderstorms & flash flooding was put out for the entire region from Split to Dubrovnik (including Brac) for 24hrs, so ferry company cancelled the crossing.
Being on an island, there is *no other way* to access the hotel.

The ferry had been cancelled the day prior to travel, so we were able to notify the hotel 24hrs before our original check in that we’d be arriving asap for the second night of our stay *due to reasons totally out of our control*.

After having to shell out for an emergency extra night in Dubrovnik (not cheap last minute), we arrived at Bluesun to a ‘no show’ label for night one, despite the advanced warning, and a FULL charge for the night we were unable to make it to the island for.

There’s been ZERO flexibility/understanding/ compassion/basic common sense from Bluesun regarding refunding the night we couldn’t attend - I understand hotels have cancellation policies, but in the exceptional circumstance of an extreme weather alert that lead to cancelled transport?
Corporate GREED at its finest.

Imagine booking 3+ nights at a Bluesun hotel that were all affected by weather. That’s a lot to lose.

Disgusting customer service. AVOID.

PS - maintenance might want to check behind reception for a black hole that swallows personalities. All the charisma & warmth of two rusty tin cans.

The hotel is lovely and comfortable however 70% of the guests were under 5 - it was impossible to relax around the pool or eat in the resturant without the constant noise of multiple children playing up. I’m not one to complain and I don’t dislike children at all! (I completely understand that kids have their moments but you just couldn’t get away from that ever) I’m just dissapointed as I was really looking forward to getting away and relaxing but sadly it felt far that and it’s a real shame as Bol is beautiful and the hotel was lovely.

It’s a really nice and clean hotel but the experience didn’t feel that personal. The buffet has plenty of choice each day which was great, but if you want lunch you are limited to the pool bar only as the restaurant shuts and no drinks are included.

The kids club is really limited and there weren’t really activities by the pool despite being shown on the schedule, we selected the hotel because it had a kids club, but neither of our children would go :(

I think it’s a real shame that things like the indoor pool, bowling etc are an additional cost considering the price of this hotel.

The location is great, you can walk to the Port and the beaches so easily. We found some amazing restaurants close by, Noa being our fave!