The hotel is in a great location for the main train station Marseille St Charles, being located directly alongside. The staff in the hotel were friendly and accommodating. The room was clean.

The hotel is tired and in need of upgrading. Walls are needing painted and the bathrooms need updated. Unlike every other hotel I have stayed in (many!) they charge you €12 to leave your baggage after you have checked out. Portable lockers are used, as opposed to the usual baggage room and they are confusing to operate. Charging guests who have already paid for a few nights stay in the hotel, a further 12 euros to store baggage for an hour or so is a poor reflection on the company. “Grabbing every last euro” comes to mind, rather than providing a service for luggage holding which, like every other good hotel, is including free of charge. You also cannot easily access the toilets in the hotel lobby after you have checked out and handed back your keycard, because the toilets require card access. You have to therefore ask the staff for another keycard to use the toilets. Staff were nice and helpful, clearly these decisions are not made by them, however the whole thing makes for a poor experience upon leaving.

Perhaps with all of the €12 being collected from weary paying customers, the management of the hotel could upgrade it to an acceptable standard.

Overall, my stay was good in many ways. The room was cleaned daily with fresh towels, and the Wi‑Fi worked very well throughout my visit. The location was excellent — having supermarkets by the station across the road was handy, and being right opposite the train and bus station made travelling to tourist attractions and the airport very easy. The reception team was a mixed experience; some staff were warm and welcoming, while others were not as friendly. The biggest inconvenience was that my key card failed every day, meaning I had to go back down from the 4th floor repeatedly to get it reactivated. Despite this issue, the stay had several positives.