WOW. Wow. Wow. A 5-star rating is simply not enough. The hotel grounds are quiet, beautifully landscaped, and serene, and the care the staff pour into their guests is simply unmatched. We felt appreciated and cared for from the moment we arrived at the lobby to check in til the moment we reluctantly had to check out. CHOM, the guest relations manager, is a pleasure to communicate with and truly went above and beyond to ensure we had everything we needed for the best possible stay. And it really couldnt have been better. She even helped coordinate the retrieval of a bag I left behind on a tour the night before leaving Phuket, so that I could have it in time for my flight the next morning. She didnt have to do this, but she did. And thats what makes Chom and the whole team at The Pavillions so special. The villas are wonderful, but its this care and attention that makes the guest experience so memorable. I wish I remembered the names of everyone on the staff we had the pleasure of interacting with so that I could celebrate them here; Ploy and Florence were always kind and responsive whenever we called the front desk, Molly & Sauws massages, O.M.G., and everyone that came to our villa to either pick us up or deliver bottles of water, pillows, or room service was thoughtful and respectful. There isnt a day thats passed since we left that we havent wished we were still there. No matter what vacation experience youre looking for, I can guarantee youll find it here.

We stayed three nights in our own villa.
At first, we were presented with a villa that was not the same as the one we had booked. Thank god, we finally got to the right villa.
The villa was nice and clean.

The mood of the first day was lowered by a snake that we saw at our pool, the staff went to catch it, and a cockroach that we caught inside the apartment.

Although we have traveled a lot on the different islands of Thailand, we had never encountered a snake at the accommodation before.

I would have expected that a five-star hotel would have a better look at the yard areas, especially since the snake came towards us as soon as we arrived at the villa.

I recommend the hotel if your goal is to sunbathe in your own peace.

A bit disappointed as the overall room condition didnt meet the standard! Some minor issues including feeling a bit dump inside the room, only acceptable cleaning condition, a bit out of dated room condition, blocked toilet (reported the issue and got it resolved quickly by the staff), etc. The hotel was also very strict re the 12:00 check out time. We arrived very late at the night so requested 12:30 check out (extended by 30 mins only) but the hotel couldnt accommodated the request. Another disappointment!

For nearly £190 per night, I had expected a minimum 4 star plus standard but the overall condition of the hotel room failed far from that.