This hotel is the worse hotel that I stayed in my life. I have booked 2 bedrooms Villa which looks luxurious in the photos but nothing true.
You need to go up and down 90 stairs every day to get to the room. Aircondition doesn’t work and they sent staff to fix it 3 times. Toilet get blocked after half day of use and we had to call for them to come and sort it out. Showers don’t work
Fridge doesn’t work on my freezer .
Staff don’t care and they just hung up the phone on you … spoke with manager every day to move us to different room and they promise but never happened.
Majority of staff don’t speak English and they send wrong food orders.
All over was holiday from hell ..

Worst hotel!
We stsyed in a 1bedroom pool villa.
I was very unpleasant due to the staffs lax and inefficient behavior during the check-in process.
The staff was completely untrained and very disorganized and lazy.
The hotel is on a sloping hill. so luggage cannot be moved without a shuttle bus. I had to wait 20minutes for the shuttle bus, It took more than 1hour from check-in to getting into the room.
The room was an old building. the facilities were badly worn and the cleaning condition was dirty.
The biggest problem is that the toilet gets clogged.
I made over 10 calls about this issue and they did nothing, Three hours later they had a temporary solution.
I requested a room change and after 5hours of this problem I was able to change the room.
The condition of the changed room was not much different, and the bathroom was in the worst condition.
I saw a warning sign next to the toilet, "Do not put toilet paper in the toilet" They already knew that toilets are clogged. A toilet that doesnt even take toilet paper means you shouldnt poop or urinate in it. Actually it was.
I am completely exhausted. No further complaints were made to them. I didnt want to waste my time anymore.
Feelin anxious, We used the lobby restroom throughout we stay. I think this is what the hotel wants.
I dont want to mention any more.
I dont write reviews like this.
And I found evidence that symbolizes this hotels policy. Please refer to the photo. Fire extinguisher manufactured in1994

The staff were very friendly. Check in/out was simple enough. The location is excellent. There are a few pools. It pretty much has everything you could need.
We had the honeymoon room. It was our actual honeymoon but no real fuss was made for us. The rooms are slightly dated. Overall it was an interesting excellent stay. The only negative was our room was quite far from the actual lobby but that is at the cost of some excellent views.
The hotel do provide transport from your room so you can use this if needed.
I’m still easy to book tours and taxis from the lobby