We have stayed at this property for years. Up until this year, it was 5 stars across the board. Since the previous general manager left, I’ve noticed things have not been as great. The staff we encountered were first rate, but being overworked by staff shortages.
Our room was always immaculate but that was only because our person from housekeeping went out of her way to clean our room even though it wasn’t on her schedule (thank you Erica).
Beach staff we have had previously were outstanding (thank you Ovi and Branco), but on their days off, there was a very different level of care.
I still love the ritzy, but they need to get the previous GM back.

Worth every penny! Located on a beautiful stretch of 7 mile beach, with crystal clear water and is as calm as a pool. Amenities and grounds are what you would expect from a Ritz - clean, tasteful and well maintained. We got the ocean tower which I would highly recommend for the view and convenience. The gallery bridge that connects the Ocean and Resort towers, was one of our favourite things in any hotel weve ever stayed in. Loved admiring the art displayed from local artists.

(Most) Staff and service were world class! Friendly, hard-working and really know how to personalize your experience. The free coffee/tea every morning at the Resort Tower, and freebies by the beach/pool (frozen capaccino, juice, frozen fruit, freezes) were such a nice touch.

Convenient location, 10-15 mins from airport and lots of dining options within walking distance if you dont want to eat in the resort. But theres also plenty of options on premise if you dont want to leave the grounds.

I would 100% recommend the Ritz-Carlton Cayman Islands and we look forward to visiting again in the future!