Property should provide more information about your facilities to your guests. Something like SPA, swimming pool and exercise room.

BF was very good ! Room looks like a little bit old style, but staff are kind of friendly.

Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!

The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms.
The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options.
The location is exquisite, right on the picturesque West Lake.

The property would fit in perfectly into a Wes Anderson film.

The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.