We arrived early and were told that we would be texted/called when our room was ready. We never received a notification, so we waited and checked in well past 4 PM. When we tried to connect to the WIFI, which was supposed to be free, the web page said that we had to be members of Hilton Honors in order to get free WIFI, even though free wifi was listed in the amenities.

The room service did not make the beds or replenish the coffee area. The towels appeared to be thrown into the bathroom. When we asked about the beds, the front desk staff told us that the cleaning service does not remake beds with the existing bedclothes. They only make beds when they are changing the entire bed out. I have never heard of this as a policy. The front desk person told us that they should have replenished the coffee area, and stated that the towels probably appeared to be thrown because they were understaffed. I have worked at understaffed businesses before and 1. I dont tell the customer, thats not the customers problem and 2. If the customer paid for a level of service, the customer should not have to absorb the companys issues, unless offered a discount, refund, or voucher in kind.

That being said, the room was in good condition, and location was nice if you want a quiet area away from the pier area. However, Hilton should look into how this particular property is being run, because we were disappointed in the service.

This is a place I would stay again. They need a little bit better maintenance crew. Everything that has had a fix you can definitely tell. Poor, poor workmanship. Plenty of places that need maintenance. Room was clean, bed was adequate. For being on the beach, price was satisfactory. Convenience store in lobby poorly stocked and overpriced. Be prepared and stock up before you arrive or door dash your booze and snacks. Pool bar did not open for our weekend stay. There is construction next door but seemed to be stalled at the time. I would definitely see if that is the case or I believe it could get very noisy.
That seems to be a lot of negative, but again I would stay again. I would just take my own advice.
Request a room at pool level and view. You loose the ocean panoramic but it’s worth it, especially if you have little ones to Ho need to use the restroom every ten minutes. Just leave the patio door unlocked and set the kids or grandma over the rail.