Despite my high expectations for Moon Palace Jamaica, our stay was a significant disappointment from beginning to end.
Upon check-in, we encountered a series of issues. After a lengthy travel day, we were met with disorganization, extended wait times, and staff who appeared overwhelmed and uninterested in assisting. What should have been a seamless welcome transformed into a frustrating and exhausting process.
The situation did not improve upon obtaining access to the rooms . We were assigned the incorrect rooms, and instead of a prompt resolution, it required multiple conversations and additional waiting to rectify the error. There was a lack of urgency or accountability from the staff, which exacerbated the situation.
The most concerning aspect, however, was the cleanliness of the dining areas. We encountered cockroaches in eating spaces, which is unacceptable for any resort, particularly one that markets itself as a high-end, all-inclusive experience.
For the price point, the food quality and overall service do not meet expectations. Meals were underwhelming snd service throughout the resort felt slow and inattentive.
Overall, this experience fell far short of what one would expect from a resort of this caliber. Between the chaotic check-in, incorrect room assignment, hygiene concerns, and poor value for money, I would not recommend staying here and would not return.

First and foremost I just want to say if you aren’t booking with Expedia, you need to start! My stay at Moon Palace was such a pleasure! From the cleanliness of the room/resort all the way to the staff! Everybody was extremely helpful and kind.
Huge thanks to Expedia for the complimentary room upgrade and the sweet surprise in my room! The view of the ocean from my balcony room was absolutely stunning. I would definitely recommend anybody visiting Jamaica to stay at the Moon Palace. Thank you for such a lovely experience!