During my recent stay at DoubleTree by Hilton Cappadocia, I experienced several issues ranging from room comfort to guest relations, many of which were not aligned with the Hilton brand standards. As someone who travels frequently and has extensive experience with hotels worldwide, I believe it is important that the following points are reviewed carefully in terms of facility and brand quality.

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1. Room Comfort and Mattress Standard

The mattresses in the room were not orthopedic, lacked proper support, and were noticeably uncomfortable — significantly reducing the quality of my stay. When I communicated this, I was told, “These mattresses are Hilton standard,” which felt dismissive and did not address the issue at all.

Having stayed at many Hilton properties around the world across various segments, I can confidently say that this does not reflect Hilton’s usual standards.

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2. Bathtub-Only Bathrooms & Drainage Issues

All rooms being equipped only with bathtubs — combined with the fact that the tubs did not drain properly — created a serious hygiene and usability problem.

Additionally, not offering an alternative room type with a walk-in shower removes the guest’s right to choose, and raises concerns related to safety, cleanliness, and accessibility.

In modern hospitality, providing guests with the option of a shower cabin is a basicrequirement. The lack of this option suggests a significant structural limitation in the property’s design.

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3. Insufficient Sound