The location is great. The top infinity pool is great, super clean and the pool bar is a great addition. However, we found the rooms so be very basic, they need something on the walls, we had a horrid smell from the drains in our room and as the bathroom door is just a rolling door you couldn’t shut the smell out properly. The biggest let down of this resort is the fact if your room is in the 800’s you have a fantastic view but it takes a long time to get a buggy to get you up or down. It’s very steep, we’re fit 30 year olds and we struggled getting up there in the heat. There needs to be more buggies and they need to be more frequent - staff used them a lot to transport linen ect which meant they weren’t available for guests. We also found the reception staff not that helpful about anything. We were never given a map of the resort or the WiFi password, so make sure you ask for it when you arrive.

The stay was disappointing for the price. If you ask me, not worth the price at all. Room service was very inconsistent. They kept changing what was provided, and I only received some blue towels (apparently for pool use) after the second cleaning. If those are meant for guests, they should have been available from the start. Not a single time did I get refill on cotton swabs.

It smells like sewage from the shower drain, and the sink drain is clogged, which causes soap residue to build up and makes it unpleasant to use. I’ve had to spend time letting the water drain little by little to avoid the residue sticking to the sink, which has been very annoying. The balcony door couldn’t be locked, which felt very uncomfortable as a woman traveling alone.

The shower has no handheld showerhead, only a fixed one in the ceiling. They do provide a shower cap, but that doesn’t solve the problem , your face still gets wet, which is annoying if you have makeup on and only want to wash your body.
The pillows are extremely high and hard. I couldn’t sleep on them and even got ear pain. The pain you get if you’d slept on a table or any hard surface. If you like sleeping with you neck bent, these pillows are for you.

There’s also a steep hill leading up to the room, which became quite tiring to walk every time.

I didn’t try the breakfast or the pool, so I can’t comment on those, but overall, the stay did not meet expectations.

This was my second time in Krabi. This resort was perfectly located and we had an enjoyable time over all.
Most of the staff was very pleasant, and for being in a foreign country and perfectly sufficient English skills (if you expect more, consider where you travel). The pool was beautiful, tons of loungers available and good bar staff. We had no issues with walking around the resort, and getting golf cart assistance when needed. The room service was delicious (though they were the only unpleasant staff members we encountered). I saw reviews mentioning flies and this and that, again, reconsider where you are traveling then.

I take a few points away, largely because this is just not a 5 star resort and I don’t think they are trying to be. We did book the cheapest room available. It was clean mostly, the bathroom is mostly what feels dingy and out dated. Shower wasn’t super clean and the shower head (rain shower only, the worst!) was spewing in all different directions. The girls get it. My only, and largest complaint would be the wifi. Again, I know I SHOULD consider where I am traveling. But I have never had such issues in traveling Thailand. I am a remote worker, so it was a bit frustrating. Was hardly ever strong enough to watch any media, and with 2 of us in the room only 1 device would sort of work on it at a time (streaming/media)
Overall, with my budget and love for travel I would honestly come back for the price and what we got.