From the moment we stepped into the reception, our experience was fantastic. Ali and Ramy were absolutely amazing—incredibly welcoming and efficient. Our room was ready on time with the extra bed already set up for my child, and we were pleasantly surprised to find a lovely fruit basket waiting for us.

A special shout-out goes to Rania from Guest Relations. When I mentioned it was my brothers birthday, she went above and beyond to make the day extra special—she decorated the room beautifully and even coordinated with the restaurant staff to surprise him with a celebratory cake and birthday wishes during dinner. That level of care truly touched us.

The entertainment was top-notch; there was a great show after the reception that kept the kids thoroughly entertained. We also spent a lot of time at the aqua park, which was a huge hit with both the children and myself.

I must also mention the restaurant—it has clearly undergone a huge renovation and is now better than ever, with delicious food and excellent service (special thanks to merna). We genuinely enjoyed every moment of our stay and will definitely be repeating this experience. Highly recommended!

Our room was never cleaned properly. Dust bunnies in all corners, they don’t really wash the floor but dry mop it. Toilet flushing buttons were never wiped clean and ironing board was left out. The curtains are set high and heavy and half falling off. Air conditioner temperature control really didn’t work well and was too cold so we shut it off to adjust the temperature. The fridge in the room was never stocked and they were going to charge me like I drank the entire minibar. The charge was removed. Bibi’s restaurant was good. Communication wasn’t that great.

I’m not sure if this is a 5 star hotel. It doesn’t depict this in any form. I’m used to 5 star hotels but this was an understatement. My first time in any a Mövenpick hotel. My room was devoid of different items. When I spoke to reception, I was told to call if I needed anything replaced. He was dismissive. Dust in different areas of the room.
The only thing good I could say was when I checked in close to midnight, I asked if I could get some for my daughter and I to eat and they did a good job. Otherwise, it was not a good experience.