This resort could be amazing, but instead it’s run down with almost no customer service. Midnight arrival? Our confirmed baby bed was missing, then delivered soiled/ dirty and unusable. Rooms were dusty, bunk beds battered, walls thin, luggage rack was broken.

Breakfast staff were rude when we arrived 10 mins before closing (due to our late arrival), even refusing coffee. Snorkel rentals were inconsistently enforced, newsletters had wrong info, and kids’ fish-feeding excursions were poorly managed. Pool towels were rationed like gold, the pool was dirty, and the water park closed after one day. Moko Kids Club? Staff on their phones while kids ran wild.

Ants invaded our room; staff spraying while kids were present made it worse. Staff finally moved us to a cleaner room—thankfully. Check-out at 10 AM is unforgiving, and most front desk staff seemed to hate their jobs. One manager, Laura (or Louise), stood out as genuinely helpful—hire more like her!

The Lagoonarium is beautiful, and the location is prime, but this resort wastes both. Poor maintenance, rude service, and zero care for guests. Would not stay again.

The Rarotongan side of the hotel is very much a child-focussed establishment. There is an adult only section on the left side from reception with a small pool. The Beach Deluxe rooms are actually not right at the water (unless you are at that end of the line!) but run inland, but have sand on the backdoor so you can walk to the beach. The rooms are OK but the resort is very run down. Breakfast was greasy fried hot options and packeted pastries, however, they did have soy milk and a large variety. The best thing is reasonable snorkelling right off the beach. I didnt see turtles here (4 on the Muri Lagoon tour) but others saw them regularly, but you need to swim out to the reef side (which I did but unlucky I guess!). Kayaks and standing boards available for free.