We came here expecting a 5-star experience. What we got was a masterclass in how to fold a dirty towel and hope nobody notices.

The room we checked into was supposedly "ready," but it looked like housekeeping had declared victory before actually cleaning it. The towels had clearly been used, folded neatly back into place as if origami magically makes them clean. The bed sheets were covered in stains that definitely werent part of the décor.

We called housekeeping immediately, left the room for four hours to give them plenty of time, and came back to... absolutely nothing. The room hadnt been touched. After calling again, instead of cleaning it, they simply moved us to another room. Plot twist: the sequel was just as bad. Another "freshly folded" dirty towel and another request for clean ones.

This is nowhere near a 5-star hotel. Its more like a 5-star lesson in lowering expectations.

The only reason this review isnt one star is because the staff—especially the managers—were genuinely professional, attentive, and handled an endless parade of frustrated guests with patience and grace. They deserve raises for keeping their sanity while apologizing for problems they didnt create.

Would I come back? Absolutely not. The managers deserve raises, and whoever is in charge of housekeeping and room maintenance needs to be fired. A luxury hotel cant survive on great customer service alone when the rooms are fighting against it.

We really like this hotel. As not really Vegas people this is nice and clean enough that we still have a great time when we need to be here for work. Resorts world overall is beautiful and clean and doesn’t feel like a smoky casino. We always stay at the Conrad. The rooms are large with nice amenities and toiletries and a mini fridge(harder to find now. All just mini bars) Our upgraded suite room was very spacious and clean. However we were out of body wash and had to ask for a refill and the room is about ready for a refresh. The carpet is loose in a few places. With some stains. Also the dresser in the bedroom was on its last legs. Overall still an excellent stay with some minor inconveniences. Wish they would go back to free parking for hotel guests. At $21 a day it’s pretty steep.