What a joke of a hotel.

1. At check-in, the receptionist smugly told us he was giving us a “good room with a patio” — as though he was doing us a huge favor. Reality check: we had already booked that room. Don’t try to pass off what we paid for as some sort of upgrade.

2. The patio door was broken the moment we arrived. Instead of treating it as a problem, the receptionist shrugged it off and said it was “ok.” Ok? The patio is shared with another room — meaning anyone could have walked straight into ours. Only after we insisted, and after an unreasonably long wait, did someone reluctantly come to deal with it. Absolutely unacceptable when it comes to guest safety.

3. When we asked for a simple hot water flask and toothbrush, the response at reception was: “you have a lot of requests huh?” Excuse me? Asking for basic amenities now counts as “a lot of requests”? This is hospitality at its laziest and most unprofessional.

The attitude of the male reception staff was consistently rude, dismissive, and downright unwelcoming. If this is the hotel’s idea of service, they desperately need training — or new staff altogether.

Honestly, this place couldn’t even meet the standards of a budget motel, let alone a European hotel. If you’re considering staying here, do yourself a favor: look elsewhere unless you enjoy being treated like an inconvenience instead of a guest.

This was the dirtiest hotel I’ve ever stepped foot in. The room reeked of smoke and the towels too. Came out of the shower smelling worse than before. There were stains all over and dust and hair all over the room. They provide you with only ONE pillow. What kind of 4 star hotel is that. I had to leave early and they refused to refund me for the night I didn’t stay. I have to say the location is great it’s right by the Antwerp central station. But again, if you care at all about your hygiene or cleanliness stay away.

I recently stayed at the hotel, chosen for its location near Antwerp station and local amenities. Unfortunately, my experience was disappointing.

We arrived late Friday evening and struggled to find parking. After circling the area, we were told there was no parking available and were left to find our own. At check-in, we were informed the Wi-Fi was down, with no prior notice given.

The next morning, I tried calling reception multiple times for an iron and ironing board. After finally reaching someone and waiting 20 minutes, I was told to come collect and return it myself, which I found inconvenient.

After a day out, we returned to find the room had not been cleaned and no fresh towels provided. Reception informed us housekeeping had left for the day and could only provide towels.

The room did not match photos online—tight space, a very small shower with no full door, and water spilling onto the floor. I paid more expecting a better experience, but the service and room did not reflect the cost.