Hotel is very large and has many different buildings. Everything is a far away. There is only one gym amongst them all. We stayed in the lagoon building and the front desk is not a stop on the elevator. The parking lot is very big and using it is not easy. The views are beautiful and hotel was clean. Pools were very busy and you have to rent beach chairs (free at pool) and they do not have a half day rate. So If you get there at 2pm you pay full rate even though can only use till 5pm. Would suggest staying out of Waikiki. So busy. Very fun to come and see for night life dinner etc but would recommend staying out of city to feel the real beauty of Oahu.

Room was very clean and large, unfortunately our fridge went out and we had to toss food. The laundry room kept flooding so didnt get to do oir laundry and our dishwasher leaked pretty bad. The maintenance people did fix our fridge and dishwasher yay. We had two separate not so great interactions in the pools. The towel attendant were very rude, it was late but we got out of the pool and asked for towels and was told no, our kids were soaking wet and had to walk back to the room like that, this happened twice in two different pools. Location was great, lots to do and property was nice.

Instead of directing us to the tower we were staying on, they made us check into a ridiculous desk that, although only had 2 people in front of us, took an hour to check in, and then they had us come around to a sales lady! Come to find out our tower was quiet and would have been really easy to check in there.

The room itself was quite nice and spacious. They did not have a roll away bed option, but we made it work for our family of four. There was a continuous rattling noise in the bedroom that kept everyone awake at night, and the hot water took over 15 minutes to get hot, and then on the last day just never did.

The lobby of the Kalia Tower was freezing, and our floor smells like garbage in the mornings.

Honestly, I am only giving it a 3 star because the staff was responsive to text requests, gave us some credit for our troubles, and the laundry was also convenient.