The resort was beautiful, very family friendly. It was my kids first time and they loved it. The rooms were okay, the staff did take a while to deliver towels. We stayed as privileged guests and they did not deliver the beach towels the first day or any day as it said, we had to get it ourselves. The small fridge was only filled if we requested not when they cleaned as said. We mainly ate at the buffet area because it was better for the kids, more variety. The main thing I did not like about that was that other guests let their kids touch the food/dessert and put it back almost like playing with it. That was nasty. I wish the staff told them something. The other restaurants you need to reserve days ahead because it filled up so quick so we wasn’t able to enjoy any of it. Overall, the entire resort, beach, pool, shopping area, gaming area, and bars were very nice and the staff were super helpful. I would definitely come back next year with my family.

This resort is the worst that we have ever stayed at. Aside from maybe a couple of staff members that are actually nice and friendly, all other staff members from management to those that clean the bathroom are the most miserable people I have ever met. Nobody says hi when they walk by you. Most of the time, I have to make way for them to past and not even a thank you. This is nothing to do with the language! Food is boring with very little selection. I have been going to Dominican annually for 20 years and have stayed at different resorts. I know what having good food is like. We were reprimanded by the towel guy on our first day that we cant change our towels more than once per day!!!??? Really???? Pool was nice...HOWEVER, we were being asked to get out of the pool one day because they needed to do some kind of training for their employees. It was about an hour early in the morning which we were fine to do. Then they came back in the afternoon and just took over the pool for hours and on. I am the paying guest. I pay the hotel to stay at the hotel and use the pool as I please. It is ridiculous that they would even ask for their paying guests to get out of the pool and inconvenience the payment guests so that they can train their staff in the pool for lifeguards...by the way. I would not want these guys around when Im drowning because by the time they get to me, Ill be dead! The resort didnt give anyone any warnings that this was going to happen.

I am writing to provide comprehensive feedback regarding my recent stay at your establishment. While I must commend the commendable upkeep and cleanliness of your property, several aspects of the service delivery regrettably fell short of expectations, significantly impacting my overall experience.
Throughout my visit, I encountered persistent difficulties in obtaining timely and effective assistance. Despite multiple visits to the lobby to address various concerns, there was a consistent impression of unresponsiveness and a lack of follow-through on promised resolutions. This pervasive communication gap and the perceived unwillingness of some staff members to proactively resolve issues were a source of considerable frustration.
Specific operational deficiencies further contributed to my dissatisfaction. Upon arrival, the in-room telephone was non-functional and, despite being reported, took three days to be rectified. More significantly, the refrigerator in my room remained inoperable for the duration of my stay, presenting an ongoing inconvenience that was never addressed. Additionally, housekeeping services were inconsistent; on one occasion, dirty towels and glasses were removed from the room but were not replaced, necessitating further requests on my part.A particular instance highlighting these service challenges involved a request for ice delivery. I was informed that I would need to wait in my room for an unspecified period, with no estimated delivery time.