Staff is great, super friendly and helpful. Room was a little dated but really clean, comfortable and timeless decor.

Water sports activity was fantastic, snorkeling, scuba (discover), sailing, glass bottom boat, Dunn River Falls.

Food was solid, the anniversary banquet was spectacular. Regular dinner was solid, Im allergic to bell peppers and the regular buffet food had them in a lot of food so that was a bit of a challenge for me.

Travel from Monterey Bay takes all of 2 hours so prepare for that. If theres an opportunity to book an island hopper plane that will cut down on travel time.

This is really a 4-star resort even though it is 5-star. The staff are excellent. It’s a great luxury experience for those who are not normally used to luxury. Otherwise it’s lacking in some details.
The shower barely has any water pressure. And you almost can’t control the temperature at all it’ll just be pretty hot all the time. The shower gel and shampoo are the wholesale type in containers on the wall, hotel branded. In other 5-star facilities I’ve been at you get quality branded ones.
The food is average at best. Stay away from anything steak. Regardless of the type you won’t be able to chew them. The lamb chops were good.
Food option variety is actually pretty good you have all sorts. Just all are average quality.
The hotel is very clean. They’re always cleaning everywhere and the staff is super friendly. You really don’t get the feeling that they are working for tips. They just love the guests. They have a great coffee bar too which makes good lattes, espressos, etc.

Great buffets for all 3 meals and lovely restaurant on site, at the point. Make sure to book in advance as it is not open every night. Service there is excellent.

Some rooms are refurbished – ours was — and it was bright, spacious, with double sinks, decent closet, sitting area, and exceedingly comfortable king bed. It also had blackout drapes, a Jacuzzi tub and separate shower, and lovely big balcony facing the pool and sea. No elevator, but on the third floor, we got at least a bit of exercise.

All the food was good, with excellent choice, and the desserts were a stand out.

For those wishing to access the au natural beach on the little island, you can only get access weather permitting. On 4 of the 5 days we were there, it was “closed“, which was a disappointment as that was a key selling feature. On the island, it is difficult to find any shade, and the lunches they prepare there are very basic. There is a swimming pool, washrooms, and swimming in the sea down a little ladder. Watch out for rocks.

The service was uneven. Some of it was excellent (loved room attendant Rochelle) however, we found the hostesses at the breakfast and lunch buffets less than welcoming. As we entered, they often offered us the first table inside the door, in a large half-empty restaurant. We would request a table deeper into the room, and on more than one occasion the response was annoyance and a chippy attitude — for no apparent reason.

On balance, we probably would not return.