I’m had informed the hotel about my request for wheelchair and adjoining rooms, and the request was met. The property is quite old but maintained well. It’s a great hotel for families who need kids facilities. Breakfast is great too. We enjoyed the hotel’s spa although it is definitely more expensive than in the city

Everything was great, only thing was my room was facing the back and all I saw was construction, reception should have advised a pool facing room as they were available

Lovely family time at the resort. The check in process was smooth and they allowed us to do so early as well, which was appreciated as we were travelling with an infant. The facilities are dated but clean. Staff were always friendly, and Regina from the kids club went out of her way to entertain my elder kid. Worth coming back again with family, especially if you intend on a laid back trip.

Very good option for staycation in Batam. The family room is very clean with direct access to swimming pools.

Inconvenient location to access shopping malls.

Kids everywhere. Not what i expected.

The hotel arranged for a pick-up from Sekupang ferry terminal. That is the only terminal that is provided with a pick-up service. The check-in was quick.

I had a wonderful 150 mins spa treatment with Rani at Tea Tree Spa.

Amazing Stay and food. Thanks for great hospitality!

Great place to relax with the family. Service was excellent. Dea from the front desk team was amazing in providing us an awesome customer service experience.

The pre-booked transfer wasn’t at the ferry terminal when we arrived. They did instead upgrade us, all good! ✨
Breakfast was great!
The veggie/fish alternatives in the restaurant was not available for the three days we stayed tho. And not once was our food order fully correct, after being declined a couple of dishes that were “finished”. This is fine, but not at that high price point.
WiFi works, but is slow for video-calls.
The gym is in need of maintenance.
In short it’s good, but not perfect.