The room didnt look like the pictures! Everything in the room was a bit damaged and tatty. Wood everywhere, which made it dark and the wood was chipped on every corner, making it feel run down. Location was good, but no balcony and view wasnt great. Breakfast was good and walkable to lots of areas with restaurants and bars. It wasnt clear on the listing that this is an apartment hotel and right next to the Sheraton, which looked a lot smarter. The lifts were terrible with average wait of 10 minutes to get up or down, unfortunately. We enjoyed our stay overall, but wouldnt stay here again.

I stayed over 8 nights with 2 adults and teens. Location is okay only, as most shops are on the south side of the beach, not many near to this hotel. My room facing the un completed site of Holidays in, and could looked errie at night

Issues of this hotel
1. Lifts are shared with service staff, long waiting time even in off peak season
2. Mattress in needs of replacement, as for our king beds and doubles beds, all are sinking to 1 side
3. Lobby is shared with another So called Luxury Apartment and was tiny
4. My master bedroom walls are shared with the so called apartments and they are owned by different management, and the Altara staff have little control over the noise created by those guests over 2 nights
5. The slippers provided are not comfortable and seemed to catered to one K country people only, not for other nationality
6. My 3 TV setting are set to Korean, and we have to get service to tune to English, isnt this a international language

Positive
1. Service staff overall are very courteous especially the breakfast floor, hardworking and ready to serve
2. Cleaning staff also diligent.

If you are of the K race, you will feel at home in this hotel. We will not be back.