The staffs seemed lacking, check in was a long wait,only had 2 staffs available, and there were a big group of people checking in. I guess i was expecting more from a 5star hotel. I also didnt know that i have to pay separate for pool, i thought the packages was for the waterpark, they do offer discount for guests, but i wish this was included. The room we had seemed to need updating, floors were clean but visible scratches etc. Towels and slippers were also a bit on thinner side. I liked that the theme park, restaurants and stores are just there, very convenient.

The room had the basics. The hotel had no amenities that you did not have to pay to use. To go to the pool (family of 4) you had to pay 100,000 won/$85 and it’s only a pool. No slides, no hot tubs, no bar/snacks. The staff is poor at communicating the lack of amenities, as well. We paid $160k won for the water park, but only two slides were open for those bigger than a 4 y/o. You had to pay 10k won/person to use a life jacket to get into the wave pool. You can’t even sit down either…pay to have a seat in a chair!!! The food and beverage places are closed during the week, except one spot with mini cup (1/2 c measuring cup) of bits of fried chicken with 1/2 can side for 8k won..for three of those and a beer they over charged us 50k won and we just paid and left. The ticket to the amusement park with the room only allows three rides/person.
Highly recommend you go to Japan, Philippines, Thailand, Vietnam, Singapore, Guam for better hotels, amenities, food choices, and service for the price.