Dont be cheated by the photos here. This hotel is below par and poorly managed.

1. I arrived early in the morning on the check-in date and wanted to leave my luggage at the counter. The management refused and said the best they could do is for me to put it at an unwatched corner of the front lobby, at my own risk.

2. The room I stayed was dusty, if not filthy，and smelled rotten. It seems that their staff seldom or never wipe the furniture and windowsill etc. You could see dust and dirt on the side of chairs, and basically everywhere. The bed was not comfortable.mainly because the mattress was old and of poor quality. The sheets were smelly as well.

3. The "smart functions" of the once state-of-the-art toilet were all out of order. After you used it, in a funny way, you have to press one button to flush and another one to refill water.

Although 2 Heaven is without doubt conveniently located and is only a couple minutes away from the subway station, I will NOT recommend to any well-prepared travellers..

I visited Busan on my personal trip over a long weekend. I chose this hotel because of the review, location and price. When I arrived the hotel I was shocked to find out that this was a kind of motel, or a love hotel. My room smelled like bleach. There were not bath towels in the room. The bed was big but hard. I could hear the noise and voice from other rooms. It seemed the room inside was well maintained but the exterior was dirty. The ladies working at the reception were helpful and nice. It wasn’t as comfortable as I expected, but the location was pretty good.

We stayed in the penthouse suite for a few nights while we were in Busan. Overall, we had a good stay. The suite is gigantic, with a living room, kitchen, office/karaoke room, and two bathrooms (one is en suite; the other is a hall bathroom). There is also a large deck with a jacuzzi tub. Our family of four had plenty of room to spread out.

Some quirks I want to mention in case you are interested in the penthouse: The penthouse is on the 11th floor but you have to walk up from the 10th floor because the elevator does not go to the 11th floor. The beds are kind of hard, as some reviewers have noted. The pillows are also on the firm side. The AC power is on the remote control, so you cant turn it on from the panel in the living room. The shower/bath in the en suite bathroom is separated by a glass door from the bedroom, so there is no privacy. A lot of the windows are covered by mirrors that can slide open, so it is a bit dark inside.

The first night we stayed, there was a terrible sewer-type smell that came from the en suite toilet area. We notified the front desk and the smell mostly went away after that. Breakfast is not included--it is an extra 3000 won per person.

One thing that was unclear when I booked this property was whether there was any laundry facility on premise. The answer is unfortunately no, but there is a laundromat very nearby which costs 4000 won for a wash (detergent included) and 4000 won for a dry. Each takes about 45 minutes.