My wife and I stayed here as part of our South Korea trip. Although our 2.5 year old wasn’t with us she would have had a wonderful time if she was.

Staff were friendly and smiling; from the first doorman that greeted us, to the reception staff, restaurant staff and gym staff. We felt the staff were especially professional and wouldn’t let us lift a finger.

The property is clean, modern and impressive. It is connected to the Dongdaemun metro station which makes getting about very easy. The gym is truly outstanding, as is the swimming pool (with a small toddlers pool full of about 100 rubber ducks).
We had an executive room with a wonderful gate view which was large and modern. It had lounge access and we felt the food offerings were of a great quality.

When I was booking I couldn’t decide between this and the Westin Josun so I booked both. I’m now at the Westin and wish I could go back to the JW Dongdaemun as the Westin is not in the same league.

Nice big rooms for a relatively convenient location. Good price offered on Hotels.com. On the first night we found a footprint on the bedsheet which the hotel swiftly replaced. Overall hotel is clean and well kept but does show signs of use and aging. We had a room overlooking the creek and there were constantly smokers outside so we had to keep the curtains closed at all times (we were in the middle floors.) our friend had lower level floor room facing the DDM and they could hear the bustling traffic at all hours. Hotel should consider better sound proofing.

Location: There is direct MTR access until 7pm, but no clear signage for this and staff not very proactive in offering help, maybe hindered by limited English. Great if you are keen on late night shopping to DDM, as it is only a 5 min walk to the malls but not great if you wish to shop elsewhere and want to drop your bags at the hotel in the middle of the day.

Major limitation of the hotel is the lack of convenience store next door, the closest one is a 5 min walk and in opposite direction to the metro so it is not v convenient for late night snacks/ breakfast on the go (and hotel does not permit food delivery). No restaurants immediately visible as well so the best option is to eat breakfast at the hotel. Also F&B options at the hotel are not expansive.