A very nice hotel. Staff are helpful. All in all, very recommendable.

Best frontstaff ever. Thank you Lisa for your help and kindness in the reception. And not least for manifesting the weather with us

It was very hot in Berlin, 40°, there was no air conditioning in the room, they told me there were no other rooms, and they offered me a fan... it was much hotter in the room than outside, it was unbearable.

Nice and clean, room looked newly renovated.
The downside was that there was no ac in the room and of course we stayed on two really hot days.
No baggage room for some strange reason.

We stayed in King Grand, spacious enough to stay with the kid. The breakfast area can be crowded during the weekends but the staff and the restaurant manager navigates it very well. Location is great.

Nice location, helpful staff, comfortable bed, breakfast was nice.

I would have rated this hotel 5 stars, if the firealarm hadn’t started twice the same day, first time at 4 o clock in the morning. Nobody told us what was going on during or after, tried to calm us down, or guided us as to where we were supposed to go or what we were supposed to do, which felt a bit unsafe in case there had been an actual emergency.

Very friendly staff, easy to reach via S9 straight from airport, tasty and fresh breakfast. The location is excellent with good shopping and restaurants nearby, but also more "traditional Berlin" is within walking distance. Stayed twice and will return.

Great staff and customer setvice

Amazing hotel and staff!