The bed spring were old and not very comfort- definitely time for new mattresses.

Hotel is amazing , some of the staff are wonderful, but the majority are not !
It’s a 5 star hotel with 2 star staff

She is a tired old girl. Plumbing was old, had to call the technician for the toilet twice a day. Turndown service first night only. Pretty bar room, but hard to get service. Totally not worth what we paid. There are many luxurious hotels in rome… this is not one.

Good location, kind of old rooms, stuff is not the most kind,..

the hotel is beautiful and keeps their history instead of looking like modern hotels and why i liked grand hotel . i stayed here back in 2003 and it was a great stay but the staff were nice but did not go out of their way to help . now , the staff has really stepped up . took care of our every need . 1 of our jackets fell into a puddle and was soaked . they dried it and had it to us before we needed it to go to dinner . amazing service . cant wait to stay here again

The hotel was not worth the money. It was billed as a 5-star hotel but was extremely dated. The hotel was musty and had strange smells throughout, money notably in our room. The TV didn’t work, the wifi did not work in our room (but did in other parts of the hotel so we were in a dead spot). Cell service was not available in the hotel either (old thick walls) so I was in the internet dark. The staff was friendly but interaction was very limited. Not worth it - needs a major facelift and modern upgrade.

Wonderful hotel

Best room I had in Rome and I’ve been here 3 different times.

Great location and very friendly staff