Unfortunately for me at £280 a night for a river view suite I had no WiFi, no breakfast was included even though it had a tick next to it (it didnt say at additional cost), then I email prior to arrival to see if they had disabled parking bays available but was informed it was a first come first served parking bays what they failed to tell me is that it was £20 per 24 hours a little cheeky in my opinion.

First day I find all the about out, when I get to the room and Im unable to link my WiFi and they said they would get maintenance onto it but never did, but I did get another staff member come up but couldnt do anything to help really. No real customer service offered.

The mini bar is daylight robbery.

The shower dial fell off had to get maintenance out for that, the plug didnt open fully so when had a shower the bath filled up.
Tiles in the room hallway Id say 50% were cracked/broken.

Partner walked out of the shower to find a painter doing the outside windows, no pre-warning from the hotel it was happening.

To be honest the hotel didnt give us any notice that major work was happening at the hotel before or on day of arrival.

All in all big let down I would never rate this place to my worst enemy. How it obtained a 4 star rating is beyond me.

The staff are extremely helpful and friendly. This is our second stay and again found the service to be excellent. The room is clean and comfortable. The lounge/bar area and restaurant are first class.

We had a handful of points that may be worth a mention here:
Parking outside of the front of the hotel is charged at £20 for 24 hours. We chose to park in the adjacent council run parking area instead.

Having previously stayed in a River View room and been very happy with it, we this time opted for a Castle View Double. Upon arrival, we realised that we were about as close as you could get to the railway line... You can close the windows to block out the noise but there is no aircon. Instead, the room is provided with a large fan. We were concerned that we would be too warm with the window closed but it was actually fine - we ended up leaving the window open for a while in the night as the trains were infrequent and even with the window closed, the fan did the job at keeping us cool enough.
Great view of the castle though!!