Our stay at Caesars Palace was disappointing, mainly because of the poor customer service at the front desk.

From arrival to checkout, the front desk staff were rude, dismissive, and unhelpful. We asked about early check-in and were barely acknowledged. Even after paying for an upgraded suite and early check-in, we were given a room overlooking the parking lot and a rundown building. At checkout, there was confusion about valet charges, and when I asked the front desk for clarification, I was met with attitude instead of help.

The room itself was also underwhelming for a suite, with no refrigerator, microwave, or coffee for the Keurig, and the shower never got hotter than lukewarm. The only bright spot was the valet and bell staff, who were friendly and professional. After many years of visiting Las Vegas, this was one of our least hospitable hotel experiences, and we will not be returning to Cesar’s Palace.

We had an absolutely amazing stay at the Nobu Hotel inside Caesars Palace! From start to finish, everything was excellent. We spent our days enjoying the casino, doing some shopping, and treating ourselves to the incredible pastries at Dominique Ansel.

The spa was a massive highlight—the massage and facial were top-tier, and unwinding in the sauna was pure bliss. We also ordered room service for breakfast, and it was flawless. To top it all off, we had a fantastic dinner at Hell’s Kitchen. We had the best time and truly cannot wait to go back!

Everything was great. The only problem we had was the uber driver left us out back and we had to carry our luggage from one end to the other end to get to the lobby. Luggage seems to be twice as heavy rolling it across carpet. We wish that there were bare floors instead of carpet.
We were very surprised that "all" casinos are smoking. If you are not a smoker like us it really bothers your eyes, your clothes smell like cig. smoke, not to mention breathing in second hand smoke. Also in "all" the casinos you could smell marijuana.

I stayed at the Ceasars plaza for two nights, I was excited to stay since it’s a classic Hotel in Vegas. The casino and shops are still fancy and a lot of nice architecture around the Hotel, especially the Pool area. However a couple of things, I was disappointed that you have to pay for coffee pods to drink in your room, I think that coffee should still be complimentary at least. Also, once I was in the room I went into the bathroom and noticed there was no switch for the ceiling air fans, so the bathroom did not smell clean. we kept the door closed.
Also, on the evening before we were to check out, I got locked out of my room, Since the walk to the front desk is very long, I used the phone that is on the floor we were in , and called front desk and was told to call Security. The security person was nice and opened the door for us but told us that we would have to go down to the front desk to get a new set of keys (I didnt understand why the front desk wouldn’t do that for us automatically when I called since we were not checking out till the morning) Just a ‘sorry’ from the front desk is not enough sometimes if you are paying to stay in a nice hotel and have an inconvenience like being locked out of your room.