The design of the hotel is nice and the staff were exceptionally helpful, attentive and professional. The breakfast, however, was way overpriced for the quality (it was basic—barely palatable machine coffee, industrial food of just decent quality, nothing fresh or local) and the same must be said about the comfort of the rooms, specifically the bedding. Regarding convenience, the hotel is located in a decent part of the city with easy metro and bus access. In total, it’s a decent hotel, but one expects something more than just basic comfort for this kind of price, especially from an upper-scale chain that bills itself as a place to go to discover hidden, local gems. We booked five rooms. There were organizational problems with two of them. Both were immediately solved by the attentive staff, so it’s not an issue with them . You won’t be mad about the hotel, but it’s not amazing. Maybe this is just the standard in Vienna.

We booked two connecting rooms and received written confirmation from the hotel beforehand. However, when we arrived, we were told there were no connecting rooms available. Instead, we were given two separate rooms on the same floor — one suite (as ordered) and one club room, which was not what we had paid for.

The hotel offered free breakfast as compensation, but unfortunately, it didn’t make up for the inconvenience. Having to split up the family between two rooms really disrupted our vacation — we couldn’t all be together as planned, and it made things very difficult, especially with the kids.

Additionally, basic amenities were lacking. Our room had no soap. When we asked for it to be refilled, we were told the housekeeping staff had already left for the day and that someone would bring it after 10:00 PM. No one ever did.

Overall, this experience was very disappointing. We chose this hotel expecting a certain standard and level of service, but unfortunately, it fell far short.