There was no complimentary coffee ( which is advertised in the hotel) this morning or bagels for breakfast. I was told by an employee that the “ran out”. However, they are delivered from an offsite location daily. I asked if I could get a cup of the “ gourmet” coffee from the Starbucks machine instead and they told me they would charge our room $ 3 per cup.

We also were given a handicapped accessible room, which was fine except in the bathroom. It was a roll in shower. There was a shower curtain that was about 6 inches too short for the shower and the water just spilled all over the tile floor, which then became very slick. It took three towels to mop up the water from the shower. Not the best design or the safest set up.

Overall, I had a good stay. The hotel was clean, the staff was polite, and the location was excellent for exploring downtown New Haven on foot.

Unfortunately, the air conditioning issue significantly impacted my experience. My original room never cooled below about 76–77 degrees, making it uncomfortable to sleep. I reported the problem before leaving for the day and was told someone would look at it while I was out.

When I returned that evening, the room was still just as warm. That meant making another trip to the front desk, waiting while the situation was addressed, going back upstairs to pack everything, returning downstairs to get new room keys, and then going back upstairs again to move into a different room. After a long day of sightseeing, it was a frustrating and time-consuming inconvenience that could have been avoided if the issue had been confirmed or a room change arranged earlier.

The replacement room was better, and I appreciate that the staff ultimately moved me. However, given the disruption and lost time during my vacation, I was disappointed that no discount or other gesture of goodwill was offered.

If not for the air conditioning issue and the way it was handled, I would have rated this stay much higher because the hotel itself is clean and in a convenient location.