The location is great and the resort is beautiful but the room we had was visibly old with cracks everywhere and just general signs of aging. The breakfast was excellent.

Our mini fridge flooded all three nights of our stay. That’s an understandable freak accident but the reaction of the staff made it seem like it had happened before. The concierge wasn’t particularly helpful with recommendations for dining or sigh seeing either. It was a very meh experience compared to other five star hotels we stayed in in Bali.

I had an extremely disappointing experience at InterContinental Sanur, beginning August 11, 2025, following a delightful stay at The Samaya Villa Ubud. I
Upon arrival, I discovered a live cockroach in the wardrobe.
Instead of an immediate room change, staff simply brought insecticide, showing a shocking disregard for hygiene standards.
Multiple calls to the front desk went unanswered. When I visited in person, a manager dismissed the matter with irrelevant excuses about room view.
The new room’s sink drained so poorly that it was left dirty after use. I tolerated it only because I was already exhausted from prior complaints.
The next morning, staff stopped me after breakfast claiming no deposit was on record. Despite my proof of a 2 million IDR credit card charge, I was treated like a trespasser until a senior staff member intervened, later attributing it to a “system error.”
This series of events left me feeling neglected and outraged. I later checked online reviews and found many guests reporting the same issues—poor hygiene, outdated facilities, and weak service—with management repeating empty promises. The front desk staff need urgent retraining, and if such conditions continue, the property will severely damage the InterContinental brand’s credibility.

Honest Review of InterContinental Hotel

The hotel has potential, but overall didn’t meet expectations.

Pool: View ruined by an ugly restaurant roof not shown in booking photos. Kids’ pools were identical — one good for 3–5 yrs, but too shallow for 5–8. Adult pool was too deep. Many seats lacked cushions, uncomfortable for parents who have to sit for hours watching the kids play in the water.

Gym: Missing cable crossover and pull-up bar. No bench press either, though free weights were available. Limited training variety.

Breakfast: French toast, pancakes, and beef omelet were great. Iced latte was excellent. Dining area was beautiful. But bread options were limited, and butter was rock hard from being stored on ice. No sliced vegetables to make a proper sandwich.

Room: Nice upgrade, but insulation was poor. Wind noise scared our kids, kept them awake. Great view and AC, but bad sleep ruined it. Kids couldnt sleep and they felt it was like a horror movie.

Kids Club: Great for under-7s. Our 6-year-old loved it. Not enough for older kids.

Shower: Water pressure was weak — showers took forever. Strange for a 5 star hotel to have this weak water pressure on the shower.

Wi-Fi: Decent, but not top tier.

Minibar: Overpriced — felt like a trap.

Area: Loved nearby Icon Mall and Three Monkeys restaurant.

Overall Rating: 2.8/5. Wouldn’t return.