Horrible overall from the moment of the airport arrival. They messed up the airport shuttle and pick up. We arrived at 2:15pm I’m travelling with my 72 year old mother. We were told by the manager we could order and eat even if the kitchen was closed. They took our order an hour later they told us what we ordered was not available. We had to beg for food. Another hour in we got the wrong order. The next day we book the tour which is at least 5 times pricier than the same tour booked in town since we wanted convenience. The boat broke down and we got stuck in the middle of the bay after being given the wrong information of what’s included and wrong start time. They said 9 am at 8:10 they called that we were late. I asked for no kayak as my mom can’t do kayak we were assured no kayak. I had to then explain to the tour operator as they didn’t send any notes.

Then the cherry on the Sunday we both got very aggressive good poisoning. Plead with the owners to give us meds and water or rehydration which took a while. Owner didn’t want to take accountability and his peace offering was to wave one of the buffet charges. I had to complain to the department of tourism to get all meal fees removed.

Overall room condition is dated. Resort doesn’t have hot water. Wifi sucks. There’s a dirty water discharge by the dock in the harbour in the morning. This place should be inspected by the health department and the environmental agency and shut down!

Despite the fact that they don’t serve alcohol in this resort, we had a great time. We did mange to score some beers in town and brought a few bottles in our checked bags. The general manager of the resort even offered to open our bottle of champagne for dinner.
The place was breathtaking and supplemented by their warm and hospitable staff.
Take advantage of their great breakfast service- lots of choices, and served till 10.
I would absolutely recommend to take the tour/s they offer. Unlike the tours in town, their’s are personalized. They size you up and provide all the gear you need, a catered lunch and a super guide named Wilner. He took great pictures of us and our group. They offer great massages after a long day of island hopping.
Christopher bent over backwards to help us with our transfer from the airport with our delayed flight.
Overall, it was worth every penny.
Is there anything that needs improvement?
We weren’t wow’ed by their dinner selection, specially from an upscale resort.
Nevertheless, my wife and I had a wonderful time here and we look forward to taking our kids next time.

The good:
- beach access is great with some decent snorkelling
- scenery/views are gorgeous
- large rooms
- nice to be on a private island
- resort staff is exceptional!

The less good:
- it is expensive to go visit the town of El Nido while on the resort. Its 2,000 Pesos for 2 people if a boat is already scheduled for guest departures/arrivals, and if not its 10,000 Pesos.
- their island tours are very expensive. We paid 25,000 Pesos (including service fees) for two of us; if we had booked this from El Nido town it would have been 10-13,000 Pesos (including service fees).
- the restaurant is mediocre, expensive for the Philippines.
- there were renovations happening during our stay to prepare for a VIP guest and for Lunar New Year. It was two days of loud "sound testing" with huge speakers, and constant pounding and sawing to install equipment.