Arrived at Hotel the front entrance was barricaded with large stickers from the government saying Hotel closed down , we knocked on the door the people inside saw us and they wouldn’t open the door to let us in someone came outside from another entrance and took us through the back entrance of the hotel . No lights were turned on in the hotel. The restaurant was closed down The bar was closed down We were told we have to order room service and eat in our rooms.. the reason I booked the hotel because it had a nice restaurant overlooking the town Square but it was closed down permanently. Jacuzzi was closed for maintenance. If everything was closed down in the Hotel the restaurant the bar the Jacuzzi no lights front entrance barricaded with confronting stickers from the government.why are they even allowing people to book the hotel??


I want a refund

We arrived early to Cajamarca and requested an early check in prior to arrival. The phone number to call on the website or through Wyndham were not in service. Fortunately I was able to contact the hotel via email. The early check in cost half of the stay. It was definitely needed to relax. Overall great service from staff, friendly and attentive. Breakfast was included with our stay which offered variety everyday, 2 free complimentary drinks in the lounge. There is also a fridge in the room with drinks inside that is an additional cost if consumed. I do recommend taking a picture of what is provided. Upon check out they tried to charge us for 2 drinks, which were never consumed. I did sign the bill stating that I didn’t not consume the drinks. Hopefully I don’t see a charge to my card or else I will provide another review. The location was great, across the street you will find various tour agencies you can consult, the plaza was well maintained and safe to walk around day or night.

We arrived early to Cajamarca and requested an early check in prior to arrival. The phone number to call on the website or through Wyndham were not in service. Fortunately I was able to contact the hotel via email. The early check in cost 50% of the stay. It was definitely needed to relax. Overall great service from staff, friendly and attentive. Breakfast was included with our stay which offered variety everyday, 2 free complimentary drinks in the lounge. There is also a fridge in the room with drinks inside that is an additional cost if consumed. I do recommend taking a picture of what is provided. Upon check out they tried to charge us for 2 drinks, which were never consumed. I did sign the bill stating that I didn’t not consume the drinks. Hopefully I don’t see a charge to my card or else I will provide another review. The location was great, across the street you will find various tour agencies you can consult, the plaza was well maintained and safe to walk around day or night.