Based off of the photos on the app, I chose my room because it said Ocean view. I spend $1300 for this room when I got there and went to the balcony. All I seen was a big rock and you had to look through the bushes in order to actually see the ocean, which was just a snippet of the ocean when I walked in the room, I was very disappointed. It was something more of a motel six there was no coffee maker. There was no closet door. There were just some shelves that was a small rack to hang your clothes, which everything was just out in the open and it made the room look very junkie the bathroom soap dispensers, and the body wash. I was afraid to use it because anyone could have access to them because the top was so easy to open. There was no the core about the bathroom at all. It was plain white and very dry looking overall, the whole room was old. It looked like something from the 1980s if you’re spending this much money for a room I expect to have some type of color some type of decor a coffee maker, but that was a hot. I guess water tea, kettle or something, but there was no tea. There was no coffee there was no cups. I called downstairs and spoke to the MOD on duty. Explain to her how I felt about my view and I was very upset about spending $1300. She offered to credit me back $250 for I believe housekeeping fee or resort fee or something like that. That was nice of her, but if you’re looking for an ocean view, . I was there for four nights. Unsatisfied.

As owner of a small well regarded Hotel on the Big Island I was looking forward to weekend away and having stayed at Queen Kapiolani literally dozens of times since the 1990s I chose that on Hotels.com that I use exclusively across the worlds without a single fail prior to this.
Soon after the reservation was confirmed WITH INSURANCE there was a dire weather forecast for Oahu and so I called the Hotel the nite before to move my 4 nite stay forward.....Oh no they could not do that, no my stay history was lost in a hack (yeah likely) and in any case despite my Creds it was not possible....I asked Hotels