The only reason I give this hotel a good rating over excellent is because I just stayed at the Four Seasons Bengaluru and the staff go out of their way to please you and make your stay phenomenal. When we checked into the Ritz we were on our way to the elevator when we realized we only had one key card. We asked the lady who checked us in and she told us to come back tomorrow. This should have been done immediately.
The staff at the breakfast resto were great and helpful.
Location is fantastic but I would likely go back to the Four Seasons before the Ritz. The service at the Four Seasons is top notch from start to finish.

Excellent as always.
I dont like the rainfall showers, they are very inconvenient, and it hurts to bend over backward if you dont want to get your hair wet. A proper shower projects water at an angle not straight down. Also the styling is painful with the sharp corners. The little wand is not the same as a real shower. If you provide a wand it should be a large circular area, not a small rectangle. I recommend to replace all shower fixtures with a more ergonomic design.
Also the bath towels are much too large. It makes no sense to talk about being eco-friendly and saving water when you provide bath towels that are twice the size they need to be. A larger towel requires more water and more soap so it negates any savings derived elsewhere.

I cannot say enough good things about this hotel and their staff! From the moment we arrived we were treated like royalty. Our 3-year-old son was treated like the most special little one - they set up a pizza-making activity for him with the chef, gave him small gifts and even gave him flowers and balloons! The pool, spa, salon and all the amenities are top notch. We have never felt so pampered! The room was spacious, clean and comfortable. The food we had on property was delicious and all seemed individually prepared to our liking. This stay will make us consider Ritz-Carlton where we can for our world travels and is a must-stay when visiting Bengaluru.