First good points. The staff were very friendly and efficient at check-in. Breakfast was excellent and very nice surroundings. The location is fantastic for the train station.

The not so good. The room I was in, a single room 510 was dated, there was a mini bar that was switched off for eco reasons. During my two night stay in my room was not serviced. The air-conditioning was effective but noisy and seem to have an intermittent fault that made it rattle intermittently. The area around the hotel seems to attract some of the less desirable elements of society.

Overall it was okay, I did get feedback to the hotel and received the standard cut and paste response, “thanks for letting us know it will help us to improve”, but they didn’t address any of the points that I made.

The opportunity to visit the pool.

With I stay there again, possibly due to its proximity to the Bahnhofsplatz and the city trams.

The room was dirty. Upon asking Dohre at the front desk to have it cleaned, she informed my partner that no one is on property at this point to clean it. We went out to dinner and I spoke with her upon my return that this was a new reservation and someone must clean it - another person working front desk did so relunctantely.

We asked for a US to EU convertor and they "placed a €30 hold on the credit card for insurance we would bring it back". The next day when we returned it, we asked for a receipt to show a €30 credit but they refused saying it wasnt necessary - if you are going to place the hold, you must show a credit back on the card.

The "spa" is a small pool, a hot tub that has been covered up and two very small and dark dry saunas plus a shower. NOT a spa.

The breakfast buffet was OK but they were running out of certain food items 45 minutes before closing, so you have to be early.