Carpet was very dirty in our room, outside the room in hall ways also stained carpets.

5 star hotel for 3 star price. Great, beautyfully decorated big hotel with all the modcons. Very good, affordable food in the restaurant. Glass of wine too expensive ( e 10 plus). We loved our stay. Highly recommended.

This is an excellent option to visit `bursa with shopping next door and tram service on the door step.

Friendly and helpful staff, Excellent breakfast, clean rooms with very good room service. The only thing is the interior of the room is seems old and furniture need to be upgraded.

The staff there barely speaks english in an international catering hotel

Unwelcoming nature of the staff
No smiles , completely ignoring you at the reception while calling for them while they are not busy( two occasions with two receptionists

One receptionist told off a senior asian lady right infront of me

Complicated house rules for the restruant .. with the staff not having and politeness nor the language to convey the massage while we wait for half an hour
Worst experience in a hotel

Wonderful hotel, i will choose it if i come bursa another time 👍

Great

Old, Rusty and dirty hotel. Rude workers. Never go this hotel again