Front desk was a bit rude. Our room was not ready when we checked in so they held out bags until the room was ready. We were told our bags would be delivered to the room. I watched her tag the bags but was never given anything. When we returned to get room keys the second person who helped us was visibly bothered when we let her know we didn’t have a tag to collect our bags. When we shared that we were told the bags would be delivered she very curtly told us “No, we won’t do that until you have your keys.” It’s ok that they won’t deliver the bags. The way we were told was in a rude tone. She then radioed to ask someone to locate the bags and just told us to “Wait to the side and he’ll bring your bags.” No confirmation or care that they were located or not. She was simply done assisting us even though there was no line waiting. I feel once they see we booked through a third party we’re treated as less than. I had no idea the Waldorf is a Hilton hotel otherwise I would have booked with my Hilton Diamond status, then maybe we would have been treated better.

Staff was super friendly and the food was excellent but having to get out of one elevator to get into another is super annoying. The property is quiet. Everything in the room was well maintained and worked minus the tv in the mirror but that may of been left over from the previous hotel.The room service was okay. They often forgot one item or didn’t bring it for a very very long time. The spa staff was extremely helpful and friendly. Over all I enjoyed my stay but the price was a bit much for what you get.