To begin with very rude front of house staff, demanded passport - I’m Scottish and wouldn’t travel with a passport to another city in my own country and didn’t have driving licence on me as we had taken the train. Had to get husband to send a picture of my passport. Thankfully he was at home. I was also travelling to go to a concert so had no physical cards on me and this wasn’t acceptable to staff either.

When got to room no lights would go on and we went and checked with front desk they told me there had to be a light slot fur card - there wasn’t and they came to the room and had to apologise for that. There were workmen on our floor and by the time we got back to room with front house manager the lights were on - they definitely weren’t when we went to front desk

Bathroom very old at mould in corners and warped door with water damage

Not a nice pleasant experience and even showing my booking on the hotels.com app wasn’t good enough and at one point they were refusing to check us in

We stayed here for 2 nights and can say with complete honesty it lives up to the usual high standards associated with the Hilton brand. We ordered room service on night one which arrived in very quick time and tasted delicious everything we ordered was fresh and great quality. The beds at the Hilton are always a highlight for me with quality linens and amazingly comfortable pillows you’ll be sure to get a solid nights sleep after long hours exploring Edinburgh. Our room was ready for when we arrived at 10:30 and the staff at the desk were extremely helpful. My only foible with the room was that upon looking under our bed there was a small amount of litter from previous guests, maybe a one off due to the small amount however maybe something for the hotel to address. To conclude regardless of the small amount of litter found under the bed I would say this hotel deserves 5 stars for everything, I would highly recommend staying here and should I ever return to Edinburgh I would love to stay again.

As of May ‘26, the hotel seems to have a fair bit of construction ongoing. Room was exceptionally overly hot on an already warm day and due to scaffolding up the outside of the building, the openable windows have been permanently closed with plexi glass. This meant that there was no way to get any fresh air in the room and it became very stuffy. I assume the AC is part of the renovation as this was not operational and the controls had been covered over with a board. There was only 1 of 3 lift working during the visit which meant waiting a long time during busy periods.
All the above is a shame as the location is great, the staff very friendly and helpful. The hotel was comfy, clean and had a lot of amenities.