Consistently rude service from the staff. Check in was extremely challenging as they initially would not allow me to add someone to my reservation and then once that was done they denied me access to my own hotel room that was paid for on my credit card, claiming I was not on the reservation despite showing them multiple emails demonstrating I was the primary person on the reservation. We received zero housekeeping during our stay, despite asking for it, and when we asked for bowls after ordering food for delivery, we were told they had absolutely no bowls or even cutlery despite having a restaurant on the premises. Additionally, the photos they posted online are very misleading. There is no hotel bar or common space to hangout and the rooms were not well maintained. The air conditioning was so incredibly loud we opted not to run it when we were awake, which was rather uncomfortable. The only decent things about the establishment were that the pool was quite nice and the location was decent in terms of convenience to the LA Zoo and some lovely restaurants. But I will never return.

I never leave reviews but I had to here. This was our first time staying in a hotel with our rescue dog. We chose it because it was dog-friendly and close to our friend’s house. The parking lot is big, fenced in and very secure. It’s expensive to park ($40/night) but I read that beforehand and had prepared for it. The hotel was lovely and well maintained on the outside and inside. We were given a 1st floor room bc of our dog and I was worried about noise from upstairs rooms, but didn’t hear a single peep. The room was overlooking a cute courtyard, it was clean, and comfortable. Our nervous rescue dog settled in nicely. Overall I was very pleasantly surprised by this hotel and would absolutely stay again with our dog.

The check in staff and front desk staff were quite helpful. Thank you for the upgrade!

Thank you too for providing EV charging in the parking lot.

Please note: overnight parking is $40 added to the cost of the amount paid through Hotels.com. There are few other parking options available.

There is no in room coffee??? There is also no coffee in the lobby. The restaurant downstairs charges $10 for one cup of drip coffee to go? Almost no Vegan options in this restaurant.

And the request for a late checkout time is $100 even though I checked in the night before at 11:00 pm? They automatically charge your card if you arent out of there by 11:30 am?

A lot to pay for staying for only 12 hours.

I really like the hotel. I had issues with electrical outlets near the bed (they were too loose and the plugs constantly fell out). I also struggled with the AC. It is motion detected but it appears it only works when you are walking around in front of the thermostat. If you sit on the far side of the room to watch tv, or go to bed, the thermostat doesn’t record movement and thus doesn’t keep the temp at the temperature you set it to. This was frustrating in the middle of the night, waking up super hot, and having to get out of bed to move around so the AC would detect movement and come on for a period of time.