The worst "hotel" that we have ever stayed in Hong Kong. Located in a rough and noisy part of TST, the windows are single glazed and provide no sound insulation from the busy street below. We were kept awake by racing drivers revving car engines and horns late into the night and noise from within the property.

The lifts, lobby and public areas are rundown with dirty flooring. Despite requesting daily change of towels at check in, this was missed throughout our stay. Luggage is stored in the tiny lobby secured with only an elastic band.

With reception staff dressed very casually in shorts/hoodies and the lack of customer service and facilities, it would be more accurate to categorise this place as a hostel rather than a "4 star hotel."

Dash Living on Prat is located in Tsim Sha Tsui and is only 3-4 minutes from MTR station - super convenient.

We arrived at late evening (22:00). Security is available but not check-in reception. Check-in is through an iPad with a remote concierge. I was asked to write down my credit card details (including security code) on a paper so that the security took a picture for data input. I have great concern on this process as this implies high security risk on my side. Then, the security gave me back the paper and I found that it was a reused printing with OTHER customers personal info like name. This implies personal info being leaked.

Room was clean. Wall between rooms is not soundproof and I could hear clearly a woman muttering her child (?) one night.

Water drainage was slow in shower room. Reported to reception on following morning and got it fixed. (Reception is available during day time).

There were noises when while opening and closing the closet (cabinet) - didnt report to hotel.

Two elevators are available but speed was very slow. I stayed on 17/F. It took around 2 minutes or so to get down to ground floor. Some customer were not able to get in the elevator because it was full. Staff started cleaning one of the elevators at around 9:30 in the morning. This may even cause longer waiting time for the elevator.

Laundry facilities available as mentioned in hotels.com and official site mentioned "complimentary self-laundry" and eventually this is a paid service.

I write this reluctantly because I like this property and all of the rooms Ive stayed in until now are great. I usually stay in what they now call Premium Queen. Spacious room big window to city etc, Fell for the description on your web site that there was apparently an upgrade from that. Premier King. What a mistake, Says city view. The view is to plumbing behind the hotel and small alleyway, Says the room is larger. Only the bed is larger the useable space is significantly smaller. But the main thing is its just weird compared to the nice rooms Ive stayed in before. And the room is on the third floor which is the staging area for housekeeping, That would be ok if the hallway carpet were not so stained it again begs the description of Premium to anything on that floor